FREQUENTLY ASKED QUESTIONS Is your shipping eco-friendly? expand_less expand_more At Aleah’s Boutique, we are taking steps to make our packaging as eco-friendly as possible. Here are some of our accomplishments to date: Our soap wrappers are made from plantable seed paper. The plantable seed wrap is a biodegradable eco-paper made with post-consumer and post-industrial paper waste that is embedded with seeds. When the paper is planted in a pot of soil, the seeds grow and the paper composts away. You will then be left with beautiful wildflowers (including Bird's Eye, Clarkia, Back-Eyed Susan, Sweet Alyssum, Catchfly and Snapdragon). See below the instructions for planting the seed paper. The mailers used to ship our goodies are home compostable and are made from renewable bioplastic film. The mailers break down into healthy compost leaving no microplastics. The boxes we use to package our products are made from recycled and recyclable material. Furthermore, the crinkle paper used to protect the goods are dye-free and recyclable. When applicable, we also fill our boxes with biodegradable and compostable starch packing peanuts. These peanuts are decomposable in water leaving no toxic waste and static-free organic starch.We also use eco clear gusset bags to package our soaps (boxes or bags are used depending on the quantity purchased). These gusset bags are biodegradable, compostable, and a sustainable alternative to traditional packaging. Our custom tape is FSC-certified crepe paper and is printed using soy-based inks. It is also curb-side recyclable after use.Our custom hangtags are made from FSC-certified and recycled card-stock. Printed with soy-based or HP non-toxic inks, the hangtags are recyclable and home-compostable! These are some of our eco-friendly packaging initiatives that we have implemented to date to help the planet. Further initiatives are underway to get to 100% eco-friendly packaging in the near future!  What are the instructions to plant my plantable seed paper? expand_less expand_more Place your seed paper on soil that is slightly compressedAdd 1/8 inch of soil on top of the paper and water itEnsure that the soil is always moist and in a sunny area Wait patiently as you should see sprouts within 7-10 days!Enjoy the beautiful flowers How much will my package cost to ship? expand_less expand_more At checkout when you enter your shipping detail, you will get an estimate for the shipping options and prices for your specific order. Shipping fee will depend on the size of the package and the shipping destination.For Shipment within Canada:For regular shipment, we offer a $10 flat shipping rate on orders of over $60 before taxes (certain exclusion may apply depending on the shippinglocation). We also offer free shipping on orders over $120 before taxes (certain exclusion may apply depending on the shipping location). Am I responsible for paying customs fees? expand_less expand_more When a package is delivered internationally (i.e. outside of Canada), it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are typically due once the package arrives in the destination country. Depending on the country, the buyer may be required to pay these charges at the time of delivery.Most customs charges are due once the package arrives in the destination country. The amounts can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.Please contact your local customs office to find out more information about taxes and duties. What is your return policy? expand_less expand_more We do not accept any exchange nor refund unless there is a defect found on our products. To be eligible for an exchange or refund (on defective products), your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. A picture of the defect is always appreciated!To start a return, you can contact us at info@aleah-boutique.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be acceptedWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.***Important Note*** In case you have any allergies, please make sure to look closely at the ingredients before placing your order.Unfortunately, we cannot accept returns on sale items or gift cards. Where does Aleah Boutique ship to? expand_less expand_more Aleah's Boutique currently ships to all the provinces in Canada. We have different shipping methods and rates that are available. The best way to find an accurate shipping cost is during order check out.We will introduce shipping into the US shortly.  How long does it take to receive my package? expand_less expand_more Orders are generally processed by our team within 3 business days. Once your order is processed, the shipping delay will depend on the shipping options and courier chosen at checkout.Please note that due to the COVID-19 pandemic the arrival times of your package may be altered. Postal services and shipping couriers around the world are experiencing significant delays. Shipping delays can range from an additional week up to an entire month. If your package has not arrived within 8 weeks from receiving the order confirmation, please contact us at info@aleah-boutique.com.Orders are fulfilled from Montreal, Quebec, Canada. If I have any questions about my order (ex: I didn’t receive my package, I made a mistake with my shipping address, I have a special request, etc.)? expand_less expand_more Please contact us by email as soon as possible at info@aleah-boutique.com and we will be happy to help you with any questions you may have. If your inquiry is regarding order modifications, we will be happy to make the adjustments if the order has not been shipped out.Please note that Aleah’s Boutique is not responsible for the loss of a parcel, delivery errors or damaged parcels. It is the responsibility of the consumer to verify the delivery information before finalizing the order.